Welcome to Outlet Rosmiral Store’s FAQ section. We’ve compiled answers to common questions about our premium beauty products and services to enhance your shopping experience.
About Our Store
What kind of products does Outlet Rosmiral Store specialize in?
We specialize in premium beauty and cosmetics at outlet prices, offering carefully curated collections including bath & shower products, BB & CC creams, blushes, body care, eye makeup, face products, and more. Our selection focuses on quality formulations that beauty enthusiasts love.
What is the style and aesthetic of Outlet Rosmiral Store?
Our store embodies a luxe yet accessible aesthetic, combining premium product curation with outlet pricing. We cater to beauty-conscious customers who appreciate both quality and value, offering a sophisticated shopping experience with global reach.
Product Questions
How do I choose the right shade for complexion products like BB creams or concealers?
While we don’t offer virtual try-on, our product descriptions include detailed shade information. For best results, consider your current foundation shade as reference. Still unsure? Email our beauty concierge at [email protected] for personalized recommendations.
Are your eyeshadow palettes and blushes highly pigmented?
Yes! We carefully select products known for their rich pigmentation and blendability. Our eyeshadow palettes range from everyday neutrals to bold statement colors, all formulated for professional-quality results.
Do you carry products for sensitive skin?
Many of our body lotions, face primers, and makeup removers are formulated for sensitive skin. Look for “hypoallergenic” or “fragrance-free” in product descriptions. When in doubt, patch test new products.
Ordering & Account
How do I create an account?
Simply begin checkout and select “Create Account.” You’ll receive password setup instructions via email. Accounts allow you to track orders, save favorites, and check out faster.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. You’ll receive an email with instructions to reset your password securely. For immediate assistance, contact [email protected].
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. Email us within 1 hour of ordering at [email protected] with “URGENT: Order Change” in the subject line. We’ll attempt to accommodate your request if processing hasn’t begun.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details. For added security with PayPal, you complete payment on their secure platform.
Why was my payment declined?
Common reasons include insufficient funds, incorrect CVV, or your bank flagging international transactions (we’re based in Washington, US). Contact your card issuer or try an alternate payment method.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide, except certain Asian countries and remote areas due to customs restrictions. During checkout, enter your address to confirm availability.
What are my shipping options?
Choose between:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 business days via EMS
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 business days via EMS
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the link to follow your package’s journey from our Washington facility to your doorstep.
What should I do about weather-sensitive items?
For body lotions or other temperature-sensitive products during extreme weather, consider requesting specific delivery instructions in the order notes. Unbox promptly upon arrival.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unopened and in original packaging. Email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect. We’ll provide a prepaid label in those cases.
How long do refunds take?
Once we receive and inspect your return, refunds process in 3-5 business days, depending on your payment method. You’ll receive email confirmation.
Still Have Questions?
Our beauty concierge team is always happy to help. Email us at [email protected] with any additional questions about our products, your order, or beauty recommendations.
Remember: Your satisfaction doesn’t end at checkout. We’re committed to making your Outlet Rosmiral Store experience as flawless as our cosmetics.