Shipping Policy

At Outlet Rosmiral Store, we’re dedicated to making your beauty shopping experience as seamless as applying your favorite BB cream. Below you’ll find all the details about our shipping options and flexible returns policy designed with our beauty-conscious customers in mind.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. During peak seasons, processing may take slightly longer.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Return Promise

We want you to love every product as much as we do. If you’re not completely satisfied, we accept returns and exchanges within 15 days of receiving your order.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our Beauty Concierge Team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Your preference (refund or exchange)

Step 2: Receive Return Instructions

Within 1-2 business days, you’ll receive:

• Return authorization number
• Shipping instructions
• Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package must include:

• Original packing slip or invoice
• Return authorization number clearly visible

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received, please allow:

• 3-5 business days for inspection
• 5-10 business days for refund processing

Refund Details

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Details

• We’ll ship your new item once the return is processed
• Price differences will be charged/refunded as needed
• Standard shipping rates apply for the new shipment

Non-Returnable Items

To maintain hygiene standards for our beauty community, we cannot accept returns on:

• Opened cosmetics (BB & CC Creams, Blush, Concealer, Contouring products, etc.)
• Used skincare (Eye Makeup Remover, Body Lotions, Body Mist & Hair Mist, etc.)
• Personal care items with broken seals
• Final sale items (marked in product descriptions)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For our global customers:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Mark package as “Returned Goods” to avoid additional charges